FAQs – AndNeeds Ltd
Orders & Payments

1. How do I place an order?

Browse products on andneeds.co.uk, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details. You’ll receive an order confirmation email once your purchase is complete.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are securely processed through encrypted gateways

3. Can I modify or cancel my order after placing it?

Contact us immediately at [ [email protected] ] if you need to change or cancel your order. We process orders quickly, so modifications are only possible if your order has not yet been shipped.

4. Is my payment information secure?

Yes! We use SSL encryption and partner with trusted payment processors (e.g., Stripe, PayPal) to ensure your financial data is protected.

5. Where do you ship?

We currently ship to the UK. International shipping options may vary – check product pages for availability.

6. How long does delivery take?

  • UK Standard Delivery: 3–5 working days.

7. What if my package is lost or damaged?

Contact us within 14 days of delivery, and we’ll assist with replacements or refunds. Provide photos of damaged items for faster resolution.

8. Can I return a product?

Yes! We offer a 30-day returns policy for unused/unopened items in their original packaging. Exclusions apply (e.g., perishables, personalized items).

9. How do I start a return?

Email [ [email protected] ] with your order number and reason for return. We’ll provide a returns label and instructions.

10. When will I receive my refund?

Refunds are processed within 5–7 working days after we receive your returned item. You’ll be refunded to your original payment method.

11. How do I reset my password?

Click “Forgot Password” on the login page. Enter your email address, and we’ll send a password reset link.

12. Can I delete my account?

Yes. Contact us , and we’ll permanently delete your account and associated data (subject to legal retention requirements).

13. How is my personal data used?

We only use your data to process orders, improve your experience, and send marketing emails (if you opt in). For details, read our Privacy Policy.

14. Can I request a copy of my data?

Yes! Under UK GDPR, you have the right to access or delete your data.

15. How do I contact customer service?

  • Email: [email protected]

  • Live Chat: Available during business hours (Mon–Fri, 9 AM–5 PM GMT).