Returns & Refunds – AndNeeds Ltd

We want you to love your purchase from andneeds.co.uk. If you’re not satisfied, here’s how to return items for a refund or exchange.

Our Return Policy

  • 30-Day Returns Window: You have 30 days from the date of delivery to return most items for a refund or exchange.

  • Conditions for Returns:

    • Items must be unused, unopened, and in their original packaging.

    • Proof of purchase (order number or receipt) is required.

  • Exclusions:

    • Perishable goods (e.g., food, flowers).

    • Personalized/custom-made items.

    • Hygiene-related products (e.g., cosmetics, earrings).

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email [email protected] with your order number and reason for return.

  2. Receive Instructions: We’ll email you a returns authorization form and a prepaid shipping label (if applicable).

  3. Package Securely: Repackage the item with the original packaging and include the completed returns form.

  4. Ship It Back: Drop off the package at your nearest post office or arrange a collection.

Refunds

  • Processing Time: Refunds are processed within 5–7 working days after we receive your returned item.

  • Refund Method: You’ll be refunded to your original payment method.

  • Shipping Costs: Return shipping fees are your responsibility unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges

If you’d like to exchange an item:

  1. Return the original item using the steps above.

  2. Place a new order on our website for the desired product.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact Us Immediately: Email [email protected] within 14 days of delivery.

  2. Provide Evidence: Include photos/video of the damage or defect.

  3. Resolution: We’ll send a replacement or refund you promptly.

FAQs

Q: How long does a refund take to appear in my account?
A: Refunds typically take 5–7 business days to process, plus additional time depending on your bank or payment provider.

Q: Can I return a gift?
A: Yes! The refund will be issued to the original purchaser. Contact us with the gift recipient’s details and order number.

Q: What if I miss the 30-day window?
A: We may accept late returns in exceptional cases. Email us, and we’ll review your request.

Contact Us

For returns-related questions, contact our team:

  • Email: [email protected]

  • Phone: [Insert Customer Service Phone Number]

  • Business Hours: Mon–Fri, 9 AM–5 PM GMT

Note:

  • This policy complies with UK Consumer Rights Act 2015 and Consumer Contracts Regulations.

  • For full terms, read our Terms & Conditions.